We are offering a temporary to permanent employment opportunity for a detail oriented Desktop Support individual in Saratoga, California. The successful candidate will be part of a dynamic team, providing technical support to end users and faculty members. This role is centered around customer service and effective communication, with a focus on troubleshooting and resolving technical issues.
Responsibilities:
• Provide exceptional customer service, prioritizing communication to ensure user satisfaction.
• Handle technical troubleshooting, including network issues such as WiFi connectivity problems, from an end user perspective.
• Support the maintenance and troubleshooting of Microsoft Windows 10 and Google Suite.
• Assist in managing student devices on campus, ensuring they are functioning efficiently.
• Utilize your problem-solving skills to address help desk inquiries, providing prompt and efficient solutions.
• Carry out imaging on devices as required, maintaining the highest standards of accuracy.
• Maintain detailed documentation of all work carried out, using Servicenow for ticket management.
• Ensure all customer credit applications are processed accurately and efficiently.
• Keep accurate and up-to-date customer credit records.
• Monitor customer accounts and take appropriate actions when necessary.
Qualifications:
• Demonstrable knowledge and experience with Microsoft Windows 10.
• Proficiency in using and troubleshooting Google Suite.
• Ability to provide technical support for both hardware and software issues.
• Experience in managing multiple updates, routine audits, and installations.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and multitasking skills.
• Strong attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent customer service skills with a problem-solving attitude.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Excellent verbal and written communication skills.
• Basic knowledge of network troubleshooting.
• Ability to work well in teams.
• Strong knowledge of internet security and data privacy principles.
